Refund policy

RETURN POLICY

PRINTS AND MERCHANDISE

The Alchemist has a 14-day return policy on prints, t-shirts, hip flasks and cocktail shakers. If you wish to return an item, you must first contact the Alchemist team in writing via the contact page with your details and reasons for return.

To return your product, you should mail your product (after following the above procedure) to: The Alchemist, Chadsworth House, Wilmslow Road, Handforth SK9 3HP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All returns must be received unused, unwashed and in original packaging with order reference card (which is included with package) to receive a full refund. The Alchemist are not liable for any postage and packaging costs for returned items. A full refund will be issued within 30 days for returned goods received in line with the Returns Policy. 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at shop@thealchemistbars.com and send your item with order reference card to: The Alchemist, Chadsworth House, Wilmslow Road, Handforth SK9 3HP.

COCKTAIL BOXES AND INFUSIONS

Please note we do not accept returns of unwanted goods on Cocktail Gift Boxes or Infusions by The Alchemist due to these items being perishable.

If we have sent an incorrect item or your order has been lost or damaged please send us an email at shop@thealchemistbars.com as soon as possible, along with photographic evidence of any damages/incorrect items.